CIS

Hotline & Helpdesk

hotline: +43 1 907 62 72 25
mail:CIS Support

Telephone hotline for CIS users is available Monday to Thursday 9 AM to 4 PM CET and Friday 9 AM to 3 PM excluding public Austrian holidays.

Data Managers please call the hotline Monday to Thursday 9 AM to 4 PM CET and Friday 9 AM to 3 PM (operational days) in order to contact CIS data specialists.

Operational Hours

CIS online availability is fully granted on operation days Monday to Thursday 9 AM to 4 PM CET and Friday 9 AM to 3 PM.

Please note that outside operational hours full availability can not be granted!

Disclaimer

The responsibility for the accuracy of the information given on this website is resting with the Infrastructure Managers providing the charging information.

Welcome to CIS

CIS is the Charging Information System run by RailNetEurope.
CIS shall give fast information on charges related to the use of the European rail infrastructure network.Composed as a web based umbrella system for the different national rail infrastructure charging systems, CIS calculates the price for the use of cross-border train paths within seconds, 24 hours a day - without any charges for the system.


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Feedback
We need your help to further improve CIS! Please send your ideas, feedback, and suggestions for improvements to >> support.cis@rne.eu