CIS

Hotline & Helpdesk

hotline: +43 1 907 62 72 25
mail:CIS Support

Telephone hotline for CIS users is available Monday to Thursday 9 AM to 4 PM CET and Friday 9 AM to 3 PM excluding public Austrian holidays.

Data Managers please call the hotline Monday to Thursday 9 AM to 4 PM CET and Friday 9 AM to 3 PM (operational days) in order to contact CIS data specialists.

User Questionnaire

RNE has created a questionnaire to establish your level of satisfaction with the CIS. You can provide us with your feedback and opinion via the following link:

https://cms.rne.eu/cis-user-survey

It will only take 5 minutes to fill in.

Disclaimer

The responsibility for the accuracy of the information given on this website is resting with the Infrastructure Managers providing the charging information.

Welcome to CIS

The Charging Information System (CIS) is an infrastructure charging information system for Applicants. It is provided by Infrastructure Managers (IMs) and Allocation Bodies (ABs) and operated by RailNetEurope. The web-based application provides fast information on charges related to the use of European rail infrastructure and estimates the price for the use of international train paths within minutes. It is an umbrella application for the various national rail infrastructure charging systems. At the moment, the CIS covers the network of more than 20 European Infrastructure Managers and is being enhanced continuously.


Organisation
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Feedback
We need your help to further improve CIS! Please send your ideas, feedback, and suggestions for improvements to >> support.cis@rne.eu

CIS User's Manual
If you need additional help, please refer to the CIS User's Manual that can be downloaded from the download page